PRIVACY POLICY

​Privacy Policy

Effective Date: June 18, 2026

Heal OCD ED (“Website”), operated by Compassionate Healing Institute (“CHI,” “we,” “our,” or “us”), is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our Website or interact with our services.

By using this Website, you consent to the practices described in this Privacy Policy.

​

Information We Collect

We may collect information that you voluntarily provide to us, including:

• Name

• Email address

• Phone number

• Information submitted through contact forms

• Appointment requests

• Newsletter subscriptions

• Other information you choose to provide

We may also collect your mobile phone number and records of your consent to receive SMS/text messages for communication, scheduling, and administrative purposes.

Additionally, we may automatically collect certain information through cookies and analytics tools, including:

• IP address

• Browser type

• Device information

• Pages visited

• Referring websites

• Date and time of visits

How We Use Your Information

We may use information we collect to:

• Respond to inquiries

• Schedule appointments

• Provide requested services

• Improve Website functionality and user experience

• Send newsletters or marketing communications when consent has been provided

• Maintain business operations

• Comply with legal obligations

We may use your mobile phone number to send appointment reminders, administrative updates, and other communications for which you have provided consent.

SMS/Text Messaging Program

SMS Communications

By providing your mobile phone number through our website, intake forms, contact forms, appointment scheduling system, or other communications, you consent to receive text messages from Compassionate Healing Institute and Heal OCD ED regarding:

• Appointment scheduling and reminders

• Intake and onboarding information

• Administrative updates

• Treatment-related communications for established clients

• Practice announcements and service updates

• Responses to inquiries submitted through our website

Opt-In Consent

Users may opt in to receive SMS communications by:

• Providing a mobile phone number through a website form and requesting contact;

• Consenting during the intake or registration process;

• Requesting text communication directly with our staff; or

• Otherwise providing express consent to receive text messages.

Consent to receive text messages is not required to receive services.

Message Frequency

Message frequency varies depending on your relationship with our practice, appointment schedule, service requests, and communication preferences.

Opt-Out Instructions

You may opt out of SMS communications at any time by replying STOP to any text message.

After opting out, you will no longer receive SMS messages except those necessary to confirm your opt-out request.

For assistance, reply HELP or contact us at info@healocded.com.

Message and Data Rates

Message and data rates may apply according to your mobile carrier’s plan.

Mobile Information Privacy

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

Information sharing with subcontractors in support services, including customer service, scheduling systems, secure messaging platforms, and operational support providers, is permitted solely to support our business operations.

All other categories of personal information exclude text messaging originator opt-in data and consent information; this information will not be shared with any third parties except as required by law or as necessary to provide messaging services requested by the user.

Cookies and Analytics

Our Website may use cookies, analytics services, and similar technologies to improve user experience and understand how visitors interact with the Website.

You may choose to disable cookies through your browser settings; however, some Website features may not function properly.

How We Share Information

We do not sell your personal information.

We may share information with:

• Service providers who help operate our Website and business

• Scheduling and communication platforms

• Payment processors

• Legal or regulatory authorities when required by law

• Professional advisors assisting with business operations

Any third-party service providers are expected to maintain appropriate safeguards for personal information.

HIPAA and Protected Health Information

Submitting information through our Website does not automatically create a healthcare provider-patient relationship.

Please avoid submitting sensitive health information through general website contact forms unless specifically instructed to do so through a secure platform.

Once an individual becomes a client of Compassionate Healing Institute, applicable healthcare privacy laws, including HIPAA where appropriate, govern the handling of protected health information.

Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or destruction.

However, no method of electronic transmission or storage can be guaranteed to be completely secure.

Third-Party Links

Our Website may contain links to external websites. We are not responsible for the privacy practices, content, or policies of third-party websites.

We encourage users to review the privacy policies of any external websites they visit.

Children’s Privacy

Our Website is not intended for children under the age of 13. We do not knowingly collect personal information from children through this Website.

If you believe a child has provided personal information through our Website, please contact us so we can remove the information.

Your Rights

Depending on your state of residence and applicable laws, you may have rights regarding your personal information, including the right to:

• Access information we maintain about you

• Request correction of inaccurate information

• Request deletion of certain information

• Withdraw consent for communications

To exercise any applicable rights, please contact us using the information below.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be posted on this page with an updated effective date. Continued use of the Website after changes are posted constitutes acceptance of the revised policy.

Contact Us

If you have questions regarding this Privacy Policy or our privacy practices, please contact:

Compassionate Healing Institute

Website: www.healocded.com

Email: info@healocded.com

Disclaimer

The information provided on this Website is intended for educational and informational purposes only and is not a substitute for professional medical, psychological, psychiatric, or nutritional advice.

One additional recommendation: if you’re submitting this policy for SMS campaign approval (Twilio, RingCentral, Spruce, SimplePractice Messaging, etc.), add a checkbox on your contact form that states:

“I agree to receive SMS text messages from Compassionate Healing Institute regarding appointments, services, and account-related communications. Message frequency may vary. Message and data rates may apply. Reply STOP to opt out and HELP for assistance.”

Most carriers now expect the consent language to appear both in the Privacy Policy and directly on the form where the user enters their phone number.