What does treatment look like at CHI?

At Compassionate Healing Institute, you can expect a clear, supportive treatment process with defined steps, from your initial consultation to tailored, evidence-based care. Our team guides you through each stage with warmth, structure, and expert support to help you create lasting change.

For Family and Loved Ones

At Compassionate Healing Institute, families and loved ones can expect a clear, supportive process with defined steps to help them understand and navigate treatment. We offer guidance, education, and evidence-based tools so they feel equipped, included, and confident as part of their loved one’s healing journey.

Neuropsychological Testing

At Compassionate Healing Institute, clients seeking neuropsychological testing can expect a clear, step-by-step process from intake to comprehensive feedback. Our evaluations are thorough, individually tailored and designed to give clients a clear answers and practical recommendations they can use right away, and that will be used to inform their treatment.

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No Surprises Act and Good Faith Estimate Notice

Under Section 2799B-6 of the Public Health Service Act, health care providers and health care facilities are required to inform individuals who are not enrolled in a plan or coverage or a Federal health care program, or not seeking to file a claim with their plan or coverage both orally and in writing of their ability, upon request or at the time of scheduling health care items and services, to receive a “Good Faith Estimate” of expected charges.

You have the right to receive a Good Faith Estimate for the total expected cost of any non-emergency items or services. This includes related costs like medical tests, prescription drugs, equipment, and hospital fees.
Make sure your health care provider gives you a Good Faith Estimate in writing at least 1 business date before your medical service or item. You can also ask your health care provider, and any other provider you choose, for a Good Faith Estimate before you schedule an item or service.
If you receive a bill that is at least $400 more than your Good Faith Estimate, you can dispute the bill.
Make sure to save a copy or picture of your Good Faith Estimate.

For questions or more information about your right to a Good Faith Estimate, visit www.cms.gov/nosurprises/ or call 1 (800) 368-1019.

Notice to Texas Consumers

Under House Bill 4224 (89th Regular Session) and Section 181.105 of the Texas Health and Safety Code, Texas-licensed behavioral health providers are required to make the following consumer information publicly available.

Consumer Rights

Consumers have the right to:

Request access to their health care records from the licensee
Contact the Texas Behavioral Health Executive Council (BHEC)
File a consumer complaint with the Office of the Attorney General’s Consumer Protection Division

Health Care Records Requests

Consumers may request access to their health care records maintained by this practice.

To request health care records:

Mail a written request to Compassionate Healing Institute 809 Coral Ridge Drive Coral Springs, FL 33071 or email a request to Compassionate Healing Institute.
While processing requests, the practice will follow all applicable state and federal laws.
Fees may apply as permitted by law.

Complaints to the Texas Behavioral Health Executive Council (BHEC)

Consumers may contact the Texas Behavioral Health Executive Council regarding Texas-licensed behavioral health providers.

To learn more about the complaint process relevant to behavioral health in Texas, please visit BHEC’s Discipline and Complaints page.

Complaints to the Office of the Texas Attorney General

Texas consumers may file complaints with the Office of the Texas Attorney General. Current instructions are on the Office of the Texas Attorney General Consumer Protection Division page.